Privacy Policy

When you call us on 03335672543, fill in a form on our website, or email us, you give us information we need to help you. That usually includes your name, phone number, email address, and the address where the spray foam removal is needed.

If you ask for a quote, we may also ask for details about your property, such as the type of roof or the amount of spray foam. We only collect what we need to do the job.

Like most websites, we also collect basic technical information automatically. This includes your IP address, browser type, and the pages you visit. We use this to keep our site working and to understand how people find us.

We use your details to respond to your enquiry, arrange a site visit, provide a quote, and carry out the spray foam removal work. We also use them to send you updates about your job and to take payment.

With your permission, we may send you occasional news or offers about our services. You can opt out of these messages at any time by replying to any text or email we send.

We use technical information to improve our website, fix problems, and make sure our services reach the right people in Carlisle and across Cumbria.

Our website uses cookies. These are small text files stored on your device that help the site remember your preferences and work properly. Some cookies are essential for the site to function, while others help us understand how visitors use it.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.

We do not use cookies to collect sensitive personal information. Any tracking we do is aimed at improving your experience and our service.

We use trusted third-party tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data like page views, time on site, and general location. They do not identify you personally.

We may also use third-party services for scheduling, invoicing, or customer communications. These providers only see the information needed to perform their specific task, and they are required to keep it confidential.

We do not allow third parties to use your personal information for their own marketing.

We never sell your personal information. We share it only with our own team and with trusted partners who help us run the business, such as payment processors or scheduling software. These partners must protect your data and use it only for the service they provide to us.

We may share information if the law requires it, for example to comply with a court order or to protect the safety of our staff or customers.

If we ever sell or transfer the business, your information may be passed to the new owner as part of that deal. We will tell you if that happens.

We keep your information only as long as we need it. For quotes and jobs, we usually keep records for up to six years after the work is completed, so we can handle any warranty or legal questions that come up.

If you have signed up for marketing messages, we keep your contact details until you ask us to stop. After that, we remove you from our list.

When we no longer need your data, we delete it securely or anonymise it so it can no longer be linked to you.

We take the security of your information seriously. We use secure systems, password protection, and encrypted connections to keep your data safe from unauthorised access.

Our team is trained to handle personal information responsibly. Only staff who need your details to do their job can see them.

While no method of sending data over the internet is completely secure, we follow industry best practices to protect everything you share with us.

You have the right to ask what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also ask us to stop using your data for marketing.

If you want to exercise any of these rights, just contact us using the details below. We will respond within one month, as required by UK data protection law.

If you are not happy with how we handle your request, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Our services are for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us their details, please contact us and we will delete that information promptly.

We may update this privacy policy from time to time to reflect changes in the law or how we work. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to check back occasionally so you always know how we protect your information.